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Company Standard Policy

Refund Policy

Last updated: September 1, 2026Applies to Image StudioCloudflare + Stripe workflow

This page explains the refund expectations for subscriptions and credit purchases processed through Stripe checkout.

1. General Rule

  • Refund decisions should follow the company's official commercial policy and applicable law.
  • If the company offers refunds, requests should be reviewed against payment status, delivery status, and actual usage.

2. Non-Delivery or Technical Failure

  • If a confirmed payment is taken but credits are not delivered because of a verified technical issue, the company may reissue credits or provide a refund after review.

3. Subscription Disputes

  • Recurring billing issues should be handled promptly through the company's support workflow and Stripe records.

4. Contact Workflow

  • Before deployment for a real business, replace this placeholder note with the company's exact refund contact channel and processing timeline.